Introduction
The hospitality industry has grown to be worth 3-5 trillion USD globally, and hospitality establishments, particularly hotels, provide every Imaginable service to make customers feel at ease and to meet all of their needs. With competition increasing and travelers demanding a broader range of services, hoteliers have developed Special products and services to carve out a niche for themselves. Hotels can be classified based on their star rating, services offered, location, number of rooms, types of rooms, target audience, or even length of stay. The hotel industry has evolved to its current state by modifying its services, architectural design, and guest care. Hotels/inns used to provide only the most basic of needs, such as shelter, and hygiene and sanitation standards were almost non-existent. The modern hotel offers its guests clean, sanitary, and well-appointed rooms as well as excellent services. Because the industry is so diverse and specialized, each hotel must have a distinct selling proposition to survive and profit. Every hotel strives to be unique or distinctive by providing the best service to its guests. The classification of hotels helps the tourists to select the hotel that best meets their needs. With the advent of mass tourism, the need for hotel classification became more apparent. To give travelers an idea of the type of accommodation they are offered, many private clubs, agencies, and travel associations develop descriptions of their accommodation properties in specific areas. Realizing the importance of the idea, governments, national and state tourism organizations and industry associations gradually supported it with a stake in the hospitality business and set standards for different hotel categories.
In a nutshell, hotel classification serves the following purposes:
In a nutshell, hotel classification serves the following purposes:
◙ Lends uniformity in services and sets general standards of a hotel.
◙ Provides an idea regarding the range and type of hotels available within a geographical location.
◙ Acts as a measure of control over hotels concerning the quality of services offered in each category.
Hotels offer services such as food and drink, as well as facilities such as entertainment, conference and training arrangements, as well as the organization of official or private parties. Each hotel has its own set of characteristics. place; the number of guest rooms; special services such as concierge, travel valet parking; Amenities such as specialty restaurants, bars, business support, and meeting places; And a swimming pool are some of the features. The variety of services and facilities provided by each hotel makes it difficult to have a single basis for the classification of hotels, and if we classify them according to different criteria, some hotels will be left out. The variety of services and facilities provided by each hotel makes it difficult to have a single basis for classification, and if we classify them based on different criteria, some hotels will fall into more than one group which that Classifying a hotel into different types is not an easy task as the industry is so diverse that many hotels do not fit into one category. Hotels can be classified in different ways based on the criteria.
Classification based on the number of stars.
The Ministry of Tourism performs the classification, and a committee known as HRACC is formed as a result.
(Hotels and Restaurants Approval and Classification Committee), directed by the Director-General of Tourism, is made up of the following members:
• Hospitality Industry
• Indian Travel Agents Association
• Tourism Departments
• Regional Institute of Hotel Management Catering Technology & Applied Nutrition Principal
This is a permanent committee tasked with classifying hotels into one of the five-star levels. Ones are typically inspected every three years.
In the case of 4 stars, 5 stars, and 5-star deluxe categories, the procedure is to apply to the director-general of tourism on a prescribed application form. In the case of one, two, or three stars, contact the regional director of the concerned government of India tourist office in Delhi/Mumbai/Kolkata/Chennai.