INTRODUCTION
Housekeeping is defined as the “provision of a clean, comfortable, safe, and aesthetically pleasing environment.” By another definition, ‘housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas, and the surroundings. The Housekeeping department is commonly referred to as the ‘backbone of the hotel,’ but it is increasingly being referred to as the ‘heart of the hotel,’ because, just as the heart pumps life-sustaining pure blood to all parts of the body, similarly the housekeeping department freshens up and invigorates the entire hotel and surrounding of the hotel, and eliminate unwanted waste.